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We know that you’re eager to bring groups together for face-to-face meetings and events again. We’re certainly looking forward to hosting you here in Grand Rapids – and we’re doing everything we can to prepare for your attendees’ eventual arrival.
Experience Grand Rapids is closely monitoring news and government sources for COVID-19 updates, and we are collaborating with our local governments and hospitality community to implement necessary safety precautions. We believe this is part of being a strong destination partner. We are here for you during this trying time for the meetings and events industry, and we will work diligently with you to make your meeting or event a success when the time comes!
Following are the most frequently asked questions we’re getting from meeting planners. If you don’t see your question answered here, please contact the Experience Grand Rapids sales and services team.
When will Grand Rapids be permitted to host larger groups and events?
Michigan’s governor hopes to move the state into Phase 5 soon. This will allow for larger gatherings, as long as they adhere to guidelines for social distancing, face coverings and other safety precautions.
Given current restrictions, can the current capacities of Grand Rapids venues accommodate my group size?
Many of our venues have prepared floorplan diagrams with current and projected capacities. Please contact the Experience Grand Rapids sales and services team for specific information.
Is/was your convention center operating as a COVID-19 testing facility or field hospital?
Fortunately, the local incidence of COVID-19 cases did not require using DeVos Place convention center as a testing center. Instead, the Center has used this downtime to install new air walls, lighting and other safety technologies.
What socially distanced activities are available for attendees to do in their free time?
Just a few examples:
Can you help me ease the fears of attendees who are reluctant to attend in-person events?
Our convention services team would be happy to brainstorm ideas with you. Examples include:
Can you help me acquire Personal Protection Equipment for my event attendees?
Click here for a list of local vendors who can assist you with your PPE needs.
Do your hotels and venues have the capability to livestream or record presentations if I want to host a hybrid event?
Many of the hotels in Grand Rapids offer this capability to ensure that you can reach virtual attendees in a professional and compelling way. Click here for a look at how we are getting ready to serve you in the future .
Who do I contact with additional questions and/or concerns?
The Experience Grand Rapids sales and services team is happy to assist you with any questions you may have regarding your upcoming event.
Is it safe to travel to Grand Rapids during the COVID-19 pandemic?
Grand Rapids has long been recognized for its cleanliness and safety. Now, we’re doing even more to combat COVID-19. For example. Downtown Ambassadors are continuously sanitizing parking meters, benches, railings, and trash containers throughout downtown.
Grand Rapids, Kent County and the state of Michigan are currently experiencing a lower level of COVID-19 than many other regions. The virus hit the Detroit area of the state early and hard, prompting Michigan’s governor to “shut down” the state earlier than most. That tamped down the virus levels here in West Michigan – on the other side of the state from Detroit – and a carefully phased reopening has kept the numbers relatively stable.
Local compliance with face covering and social distancing guidelines, ubiquitous handwashing stations, a world-class healthcare system, and proactive city and county governments have thus far kept the area in relatively good straits with regards to COVID-19.
The Gerald R. Ford International Airport (GRR) is one example of local health and safety innovation. The airport launched a “Fly Safe. Fly Ford.” campaign to restore confidence in air travel and educate visitors about new cleaning and sanitation protocols – such as utilizing a Large Area Autonomous Disinfecting Vehicle (LAAD) to roam the facility dispensing FDA-approved disinfecting solution on high-contact surfaces. GRR is the first airport in the world to implement this technology.
In addition to these airport safety measures, the airlines serving GRR have instituted new health and sanitation procedures. Please check airline websites for details.
Local airport officials continue to work closely with county, state and federal emergency management, public health, and organizational partners to monitor the impacts of COVID-19.
Are there any restrictions regarding travel to Grand Rapids?
Currently, there are no restrictions on travel within the domestic U.S. Information on international travel can be found on the U.S. Department of State website.
How do I travel to Grand Rapids?
Fly: The Gerald R. Ford International Airport is served by seven airlines offering nonstop flights to/from more than 30 major market destinations.
Drive: Grand Rapids is within a few hours’ drive of Michigan’s major population areas and many of the Midwest’s largest cities:
• Lansing: 68 miles
• Ann Arbor: 132 miles
• Traverse City: 142 miles
• Detroit: 154 miles
• Chicago: 175 miles
• Indianapolis: 290 miles
• Milwaukee: 264 miles
• St. Louis: 442 miles
Train: Amtrak provides daily rail service between Chicago and Grand Rapids and is operating during COVID-19.
Public Transportation: One of the nation's best public transportation systems offers several free routes throughout downtown Grand Rapids.
Ride Share: Lyft, Uber, Steady Fare, and taxi service are among the options for getting a ride. All have implemented their own health and safety procedures in response to COVID-19
What safety guidelines are restaurants following?
The Kent County Health Department has developed very specific health and safety guidelines for foodservice businesses to follow, building on advice and input from the U.S. Centers for Disease Control and Prevention, National Restaurant Association, Michigan Restaurant and Lodging Association, and West Michigan COVID-19 Business Coalition.
Many local restaurants have signed on to the Michigan Restaurant Promise, which spells out their commitment to guests—including daily staff wellness checks, spacing tables at least six feet apart, implementing CDC-approved cleaning and sanitizing protocols, and more. In return, these eateries request that guests adhere to certain safety measures, including staying home if you feel sick, wearing a face mask when not at your table, and maintaining proper social distance. Click here for a list of Michigan Restaurant Promise members.
Where can I get more information relating to COVID-19 health and safety?
Following is a list of excellent resources for meeting and event professionals:
More information from other trusted partners in the industry include:
What is open for business in Grand Rapids?
Almost everything! Michigan’s governor has lifted her stay-at-home order for the entire state, allowing most businesses to resume or expand operations with restrictions as outlined in the governor’s guidelines. Not all businesses are open yet – some are still in the process of implementing health and safety protocols to help protect customers and employees. If you want to know if the business you wish to visit or work with is open and what their exact protocols are, it is best to call them or visit their website or social media channels. We are working with our attractions, hotels, restaurants, and other businesses as they plan new ways to serve you, including limiting guest capacity, offering social distancing options, performing regular and thorough sanitation, and developing additional ways to stay healthy. We look forward to welcoming meeting and event attendees back to Grand Rapids, with a reminder that these state rules are in effect:
Are Grand Rapids hotels open?
Most hotels are now ready to welcome all guests traveling to the area. Indoor pools and exercise rooms remain closed for now. Please check with the hotel for details on specific amenities availability. A safe guest experience is a top priority, and best practices for cleaning and sanitation are being implemented to minimize the risk of transmission of the COVID-19 virus. Contact the hotel directly for a list of specific sanitation and cleaning procedures.
Are restaurants open for dining?
Restaurants, breweries, distilleries, cideries and coffeehouses can now welcome customers for in-person service. Per guidelines, they will be limiting customers to 50% of normal capacity and spacing tables at least six feet apart. Many restaurants are also offering added outdoor seating via Social Zones. Search our restaurant listings for different cuisines in different neighborhoods, and remember to check with an establishment before arrival – many will now require reservations to comply with the 50% capacity rule.View More Details
Do restaurants offer carryout and delivery options?
Yes. Many eateries expanded their takeout operations when in-person dining was restricted, and they continue to offer this service as a convenience to customers. Search our carryout/delivery listings for restaurants throughout the region.
Are Grand Rapids attractions open for visitors?
What is the shopping situation in Grand Rapids?
What businesses are still closed in Grand Rapids?
At this time, indoor bars, gyms, fitness centers, movie theaters, and bowling alleys must remain closed by order of the governor. Other businesses may be closed at the discretion of their owners. Always check before you visit.
Be assured that the health and safety of meeting and convention attendees is our paramount concern. Thank you for your patience as we reopen the right way – carefully and deliberately, with protocols and procedures in place to protect all of us as much as possible. We look forward to hosting your next event! Please check our travel updates for additional visitor tips and safety guidelines. Together, we can ensure that you can travel confidently.
The information provided on this website does not, and is not intended to, constitute legal advice - nor does it represent the official perspective of any of the organizations listed above; instead, all information, content, and materials available on this site are for general informational purposes only.
We invite you to Dream Grand with us! We miss all of you and want you to dream about your future visit to the Grand Rapids area. Share memories and photos with us on social channels of your favorite experiences in the Grand Rapids area to inspire travel when you're ready to go. Tag #DreamGrand on social for us to see and reshare!
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